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RAG Scores
A-193, Defence Colony,
New Delhi - 110024, India
Phone : +91-11-2433 0340
Mobile : +91-98733 83242
Mail :mail@ragscores.com
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Club Mahindra
  • Mapping typical lifecycle & major events
  • Analyse opportunities for Proactive Service Management, define desired processes needed based on outcomes
  • Identifying gaps in Member Profiling & Data capture, and define steps & processes needed to enrich Data
  • Study existing CRM & other allied systems for ability to support Data Capture & Analytics 
  • Define Outcomes OR Measures for new processes
  • Define roadmap for implementation & pilot design

Softage Information Technology Pvt Ltd

People Capability building & restructuring

  • Development centres
  • Assessment centres
  • Skills training
  • Team building
  • Project management
  • Performance management system

Red Hot Cafe
  • Mystery dining
  • Up-sell & cross-sell training
  • Frontline training
  • Detailed pre-launch audit & assessment all Telecom processes ( as well as key inter-function linkages) including mystery audits, testing & competition benchmarking
  • Establishing key metrics for the Service Operations teams focussing on Cost efficiencies
  • Proposal evaluation for the call centre & technology outsourcing
  • Budgeting & forecasting
  • Optimization of the existing call centre & walk-in performance on key metrics
  • Established performance & quality framework for the Contact Centre
  • Optimization of call centre processes and technology and road map for future initiatives
  • Best Practice implementation
  • Training of key resources for contact centre management
  • Project SENSATION : Retail Service Quality improvement program
  • Mystery shopping
  • Point-of-Sale Audits
  • Competition Benchmarking
  • Process design and documentation
  • Market research : Territory potential
  • Competition benchmarking
  • Improving retail experience
  • Customer relationship model for repeat business
  • Improve visibility and reach

Funcity, India(Part of Landmark Group, UAE)

  • Customer life cycle management
  • Customer retention program
  • Revenue optimization
  • Customer segmentation
  • Mystery dining
  • Guest retention
  • Up-selling & cross-selling
  • Frontline training
  • Service audit - Experience & Standardization.
  • Recommendations on service improvement, standardization & technology deployment
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A Unit of Service Solutions